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1. Introduction
Browsing and using the Hobbytone website (2024) in connection with its content and services provided therein constitutes prior agreement to all the terms and conditions set forth in these rules.

2. Definitions
2.1 «Website» — Hobbytone website, the address of which is: www.hobbytone.co.il.
2.2 «Law» — The Law for the Protection of Literature and Writers in Israel, the Consumer Protection Law, the Civil Code, the Commercial Code and other mandatory regulations.

2.3 Rules» — the rules of the website, detailed in this document and updated by the company from time to time.

2.4 Site Manager» — the company’s customer support service, the details of which are specified in section 9.2 below.
2.5 «Registration on the site» — entering the client’s personal data in the form intended for this purpose on the site.

3. Instructions for using the website
3.1 It is prohibited to use the website for illegal purposes.
3.2 As part of the procedure for purchasing goods through the website, the buyer must provide his personal data and choose whether he wants to receive information about promotions, benefits, events and news by e-mail.
3.3 Do not register another person on the website without his consent and / or without his knowledge.
3.4 Registration on the website is intended for the personal use of the registered customer.
3.5 The customer registering on the website is responsible for informing the company of any changes that will apply to his personal data specified in the registration form, including his e-mail address. The company is not responsible for not receiving a discount, newsletter, updates or notifications related to the website due to failure to update the above-mentioned data.
3.6 The Client who has confirmed by filling in the “personal details form” that he/she will receive information about promotions, benefits, events and news from the Company via email will be included in the Company’s customer database and will receive emails and messages from the Company from time to time. The Client’s consent under this section will constitute consent to receive advertising and marketing information from the Company as specified under the Telecommunications (Bezeq and Broadcasting) Act 1982. This consent will be valid until the date on which it is revoked by the Client with prior notice to the Company.
3.7 The Client shall not publish on the website or transmit any information that is contrary to the law and in particular the Prohibition of Defamation Act, 1965. The Client shall not publish on the website or transmit through it any information that is false, offensive, defamatory, threatening, injurious to the privacy or feelings of others, the public, sexual, racist or of an unlawful nature. 3.8 The Company and the website administration are not responsible for the content published by the users of the website and may prohibit the publication of content that violates the above and/or may harm the website and/or any third party, as well as delete this content.
3.9. It is prohibited to use the website for commercial purposes by sending advertisements or in any other way.

4. Ordering goods on the website and their delivery

4.1. As a rule, the goods offered for sale on the website are not necessarily games and other goods offered for sale in the Hobby Games stores. Before coming to the branch, it is recommended to call and find out whether the goods you want to buy are available in the store. There is even a possibility that the price of a certain product on the website differs from its price in the store.
4.2. Website visitors are sometimes entitled to promotions and benefits unique only to website visitors, which will be published by the company from time to time. Also, in promotions held by the website and the store, the variety of goods offered for purchase on the website does not necessarily correspond to the variety of goods participating in promotions in the store. The number, conditions and nature of promotions and benefits remain at the discretion of the administration.
4.3. The following details are indicated on the website: «Price» — the regular price of the product without a discount, «Price on the website» — the price offered to the consumer after discounts provided on the website. In addition to these details, and since the product is included in a sale for website users, this will also be noted.
4.5 Any purchase on the website will be made using a credit card. Payment by any other payment method (including but not limited to vouchers, purchase vouchers, special debit cards, reloadable cards, any discount and/or special offer cards, including those that entitle to a double discount) is not accepted. . By making a purchase on the website, the website user hereby waives any right to purchase products on the website using a payment method other than one of the above.
4.6 Ordering products on the website is also possible with the option of picking them up from the Hobby Games store in Petah Tikva. In the case of an order with the pick-up option, the customer also has the option to pay the order in cash.
4.7 After completing the order, the customer will be sent an e-mail with detailed information about the order made by him, which will serve as a confirmation of receipt of the order by the company. The transaction is subject to approval by the credit card company.
4.8 ​​An order placed through the website will be shipped to the customer after the products have been assembled and prepared for delivery. In cases where a specific product cannot be delivered, existing products will be shipped and the customer will not be charged for the product that cannot be delivered. The order status can be updated by calling the company’s customer service or through the website.
4.9 Order delivery time and cost (at the Buyer’s choice): (1) Courier service to the Buyer’s home — within 7 working days and for a cost of 45 shekels. (2) Airmail abroad — delivery time and cost will depend on the destination.
4.10 When placing an order abroad, the ordered product may be subject to various taxes, duties and / or fees applicable in the country where the product was ordered. These charges will be applied only to the buyer.
4.11 The website manager and the store administration reserve the right to add, remove and change the promotions and benefits advertised on the website at any time at their discretion, including after they are published on the website.
4.12 The customer has the right to refuse to make a purchase after paying for it, before the order is sent or after 14 days from the date of placing the order, whichever occurs first. In case of refusal to make a purchase, the customer will be refunded the full amount of the cost of the ordered goods within 14 working days. If the goods have already been sent to the customer, the cost of delivery will not be refunded. If the goods have already been received, the return of the goods to the store occurs at the expense of the customer and in accordance with paragraph 6.1.

5. Exchange Policy for Products Purchased on the Website.
5.1 Used products sold second-hand cannot be returned or exchanged.
5.2 In accordance with the company’s product exchange policy and in accordance with the Consumer Protection Law of 1981, any product purchased on the company’s website can be exchanged at the Hobby Games store in Petah Tikva upon agreement with the website’s customer service, provided that the following conditions are met: (1) the product is new, unused and in its original packaging (2) you have the invoice and/or receipt (3) the product can be exchanged within 14 days from the date of purchase.
5.3 In exchange for returned products, a new product will be provided in accordance with the amount indicated on the receipt or in accordance with the value of the exchange receipt.
5.4 A customer interested in receiving a refund for an item purchased on the website (except for books sold without packaging and the items specified in section 5.1 above) may receive it by contacting the company’s customer service and subject to the following conditions: (1) The item is in new condition, unused and in its original packaging. (2) The item was purchased for more than 50 shekels. (3) The customer has an exchange bill and/or receipt. (4) You can return the item and receive a refund within 14 days of receiving the item.
5.5 How to receive a refund: Provided that the customer meets the conditions of section 5.4 above and in accordance with the law, the refund will be made in the same way the payment was made and within 7 business days from the date of cancellation of the original transaction by contacting the company’s customer service.
5.6 Products purchased at a discount or on special sale, the exchange/return policy of the products will be in accordance with the rules of the discount or special sale published on the website.

6. Quality guarantee

6.1 Rules for returning and replacing goods. You can return goods to the store within 14 days from the date of purchase. In order to return the goods, you must pay special attention to maintaining the presentation, the goods must be complete, and the components must not be damaged.

6.2 Defects and completeness. If it so happens that you received a defective or incomplete product, please inform us about it! For a quick solution to your issue, please describe the problem in as much detail as possible (with screenshots and/or photos), and also send your purchase details: order number, receipt number or purchase date.

6.3 How to return goods sent via transport companies? If the goods you received have completely retained their original presentation, you can send them back to us. Please, before sending the parcel with the order, agree on all the details with the store staff. As soon as we receive the parcel, we will check the returned goods, after which we will begin the refund procedure. We would like to inform you in advance that in order to refund the money for the returned product, we need to wait for your parcel and then settle all the formalities. This may take several days. Parameters related to maintaining the presentation:
The product is in a protective thermal film. Its absence is grounds for refusing to process the return of the product
There are no external or internal mechanical or other damages

6.4 Regarding the return of defective products: Claims regarding the completeness of the product are accepted only if there are no signs of use of the product, as well as if its presentation is preserved. The above conditions are necessary for the procedure for filing a claim for defects and returning the product to the manufacturer. If the manufacturer makes a positive decision about the presence of a defect, our store can exchange the defective product for a new one.

7. Intellectual property
7.1 Hobbytone owns all rights of any kind in relation to the company’s website and its content, including goodwill, symbols, trademarks and trade names, whether registered or not, as well as any other similar rights. Visitors to the website are not allowed to use the above-mentioned rights without the prior written consent of the administration.
7.2 It is prohibited to copy and / or reproduce and / or distribute and / or publish and / or use the content displayed on the website and / or perform any actions on it, directly or indirectly, that constitute a violation. or causing damage to the intellectual property of Hobbytone, unless Hobbytone has expressly permitted this in writing and in advance.

8. Privacy Policy, Database and Direct Mailing.
8.1 Personal data provided by each of the site’s customers by filling in the «personal data form» on the site will be governed by the privacy policy.
8.2 Hobbytone will not disclose information about its customers to any third party except in the cases listed below: (a) if required to do so by court order or law; (b) If notice is received of legal proceedings being instituted against the firm for actions taken by the customer, as well as any dispute, claim, demand or legal proceedings, if any, between the customer and Hobbytone; (c) If a claim is made or it is suspected that the customer has committed an act and/or omission that causes harm and/or may cause harm to Hobbytone and/or anyone on their behalf and/or any third parties, including other customers; (d) If a claim is made or it is suspected that the customer has breached any of the terms of the rules and/or any agreement with Hobbytone and/or anyone on its behalf; (e) If and to the extent necessary for the purposes of operating the website, such as sharing data with employees, subcontractors and other organisations involved in the operation of the website. Customers of the site will have no claims or demands in connection with the provision of information about their customers, as already mentioned.

8.3 By completing the registration form you agree that your customer details and any data derived from analysis of that data and any information about you that is and/or becomes known will be stored in one or more databases by Hobbytone or by anyone on your behalf and that this information will be used for the following purposes: (a) for marketing, advertising, sales and promotion purposes and for the purpose of communicating with you in any way, including through cookies and/or direct mail by any means you deem appropriate (including written, printed, telephone, fax, computer or otherwise); (b) for various purposes such as loyalty programmes, statistical analysis and research, surveys and any other online use in connection with the company’s customers; (c) for internal purposes such as the need to investigate complaints and/or carry out audits. Such use of the customer’s information will not be considered an invasion of privacy. The said information will be deemed to be the property of Hobbytone and the customer hereby waives any claims in respect of the use and/or ownership of such information, including any claims under the Privacy Act 1981. Hobbytone will not be considered to be in breach of any duty of confidentiality or to have breached the user’s privacy by reason of any information, as defined in the Computer Act 1995, which might be contained therein to identify the user and which arises as a result of the use of electronic communications in general and computer communications in particular.
8.4 Customers of the site confirm that they understand that they are not under any legal obligation to provide their personal data and that the delivery of the above information is of their own free will and with their consent. The customer consents to the use of the above data in their personal data and confirms that its use will not be considered a breach of confidentiality and will not entitle them to any compensation.
8.5 In the event of termination of membership for any reason (including in the event of a customer request), Hobbytone may continue to send marketing and promotional information to the customer, unless the customer has requested it to stop doing so in accordance with the provisions of the law. 7.6 Customers who object to the use of their personal information and/or wish to be removed from Hobbytone’s customer database and/or request not to receive direct mail solicitations must notify the company’s Customer Service.

9. Warranty
9.1 The Company and/or the site manager and/or anyone on their behalf will not accept any liability of any kind or nature in connection with the implementation and/or non-implementation and/or use of benefits that will result in any direct or indirect damage to the client or any third party, including lost profits, loss of business opportunities, loss of reputation, reduction in value, etc.
9.2 Hobbytone does not guarantee that the website will not be closed and/or that activity on it will not be stopped temporarily or permanently, and reserves the right to close the website and/or its activity at any time at its sole discretion. Users of the website are therefore asked to act accordingly and make backup copies of any information and/or content they wish to retain.
9.3 Hobbytone and/or the site manager and/or anyone on their behalf do not bear any responsibility for any failures and/or delays on the site, in the lines and/or in the Internet systems and/or in the cellular networks, which for any reason beyond the control of Hobbytone may occur due to force majeure and/or due to events beyond the control of the company, and this will not be considered a violation of these rules and does not give the client any benefits and/or rights, except in cases where otherwise expressly stated in these rules. In the event of such failure, Hobbytone will have the right, for any reason it deems reasonable, to take any action it deems appropriate. For the avoidance of doubt it is clarified that no person shall have any claim or right in connection with any action taken by Hobbytone and/or the Venue Manager as a result of the fault and/or failure referred to above and that Hobbytone and/or the Venue Manager are not and will not be liable for any direct and/or indirect damages including direct and/or indirect costs that may be suffered by any person due to and/or in connection with the said fault and/or failure.
9.4 Communication networks, computers, servers and websites are subject to attacks and hacking attempts from various parties. Hobbytone and the Site Manager implement various security measures to ensure the confidentiality of information entered by customers of the Site, however this cannot be completely guaranteed and security breaches and intrusions into information may occur. Hobbytone and/or the website manager do not guarantee that the services and information on the website and on the website servers (or on the servers of a third party that stores them) will be absolutely protected from unauthorized access to the information stored therein. By browsing the website, registering and downloading content and/or information, website clients release Hobbytone and the website manager and/or anyone on their behalf from liability for any damage that may be caused to them and/or anyone on their behalf as a result of attacks, hacking attempts and leaks of such information and waive any claims against Hobbytone and the website manager and/or anyone on their behalf in connection with this.

10. Methods of communication
10.1. The methods of communication with the company and/or the facility manager on all issues will be carried out in the manner and order determined by Hobbytone and the facility manager at their sole discretion.
10.2. Communication with the company and/or the facility manager on all issues is carried out by contacting Hobbytone customer support, whose details:

Hobbytone Customer Support
hobbygamesisrael@gmail.com

E-mail of the CEO: zadunovsergey@gmail.com
Telephone: 050-700-8760

Address: Bar-Kochba 29, Petah-Tikva, Israel 4926142
Working hours: Sunday — Thursday from 11:00 to 19:00.

11. General information
11.1 We would like to clarify that the provisions of these rules in no way derogate from the rules of the Hobbytone customer club.
11.2 Hobbytone reserves the right to add, change, delete and replace the provisions of the rules at any time, in whole or in part, without any prior notice and at its sole and absolute discretion. The updated rules will come into force from the moment they are published on the website.
11.3 Hobbytone has the right to change the name of the club, the club symbols, etc. at any time at its sole discretion.
11.4 In any case of conflict between the provisions of the Terms of Use and the provisions of other agreements and / or the provisions of other publications related to the application and / or the website, these Terms of Use shall prevail, unless expressly stated otherwise.

12. Law and Jurisdiction Only the laws of the State of Israel shall apply to this agreement and its interpretation. The competent courts of the Tel Aviv District shall have exclusive jurisdiction over any dispute or controversy that may arise between the parties as a result of this Agreement.

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